Return Policy

Return Policy

There are times when you aren’t really satisfied with your purchase - either because you expected something better, or because you just found something better. Don’t worry - we’ve got you covered. Hoverboard NZ has a returns policy, specifically tailored to its customers’ needs. Here’s a brief description of our return policy:

I. Returns if You Change Your Mind:

Unlike a lot of other hoverboard suppliers, Hoverboard NZ actually entertains change of mind returns. However, there are a few conditions to be kept in mind.

I. The product is to be returned within 28 days of initiating a purchase.
II. The packaging of the product is intact, and is reusable to a reasonable extent, and that the product is relatively unused, unopened and in pristine condition.
III. The packaging of the product must include all relevant documents such as warranty card, invoice of purchase, in their original shape.
IV. For Change of Mind returns, orders must also fulfill those conditions. (mentioned later)

II. Other Returns:

There are only a few circumstances where a returns claim will be accepted. Here’s a small list:

I. The product isn’t of satisfactory quality.
II. The product isn’t quite as attractive as shown on the website.
III. The product does not serve its intended purpose.

Other than these circumstances, it is difficult to initiate a returns process with Hoverboard NZ. In situations where the company does accept a returns claim, said product will be sent to the manufacturer’s repair agent for inspection. The return process will be complete only when the repair agent is satisfied with the condition of the product.

Hoverboard NZ also reserves the right to refuse to grant a returns claim at its own discretion. The company also bears no responsibility for freight charges involved in the returns process. All freight charges shall be borne by the customer.

III. Dead on Arrival Returns (DoA Returns):

The term ‘Dead on Arrival’ shall mean that the product received by the customer turns out to be faulty with a manufacturing defect, within seven days of the customer receiving delivery. Such products, which qualify for DOA returns shall be repaired/replaced at our cost entirely. The freight fees that the customer has to bear shall also be reimbursed.

The customer must keep in mind that all guarantees mentioned here are inclusive of the NZ Consumer Guarantees Act. However, if there has been damage to the product due to foreseeable, preventable circumstances, the customer is solely responsible for such damage and is liable to be charged for repairs.