Frequently asked questions
When will my order be delivered?
We deliver hoverboards and accessories throughout New Zealand. Once your order has been dispatched, you’ll receive tracking information so you can follow your delivery. Delivery times may vary depending on your location and the item ordered.
Can I Return my product?
Yes. If you need to return an item, please contact our team with your order number and the reason for the return. We’ll confirm your return options and guide you through the next steps.
What should I do if my hoverboard arrives damaged or has a problem?
Please contact us as soon as possible with your order number and a few clear photos or a short video showing the issue. Our support team will assess it and advise you on the best solution.
My hoverboard isn’t working. Can you help?
Absolutely. We provide technical and after-sales support for our hoverboards. Tell us what’s happening and, where possible, send us a photo or short video. Many common issues can be diagnosed quickly without bringing the hoverboard in.
Do you repair hoverboards?
Yes. We offer hoverboard repair and servicing from our Auckland location. We can assist with a range of issues including batteries, charging, electrical faults and replacement components. Contact us first with details of the problem so we can advise you.
Can I buy hoverboard spare parts and accessories?
Yes. We stock a range of replacement parts and accessories including chargers, batteries, shells, handlebars and other components. If you’re unsure which part is compatible with your hoverboard, send us a photo and our team can help identify what you need.