Shipping policy
Last updated: September 2026
Where we ship
We deliver anywhere in New Zealand, including rural addresses. We do not ship internationally, and we cannot deliver hoverboards to PO Boxes because they contain lithium batteries and must travel by courier with a signature.
Dispatch
All stock is held in our Auckland warehouse and tested before it ships. Orders placed on a business day are dispatched the next business day. Orders placed on a weekend or public holiday are dispatched on the next business day after that. Pre-order items show their expected dispatch date on the product page.
Delivery times
- Auckland: usually 1 to 2 business days after dispatch
- Rest of the North Island: usually 2 to 3 business days after dispatch
- South Island: usually 3 to 5 business days after dispatch
- Rural addresses: add 1 to 2 business days to the above
These are estimates from our courier partners, not guarantees. Deliveries can be slower during November and December, after public holidays, and during severe weather. If your order has not arrived within 7 business days of the dispatch email, contact us and we will chase it with the courier.
Delivery cost
Free shipping on orders over $340. Below that, delivery is charged by parcel weight and shown at checkout before you pay: small accessories from $6.99, karts $9.99, hoverboards $14.99 nationwide. Accessories ordered together with a hoverboard ship in the same parcel at no extra charge.
Tracking and signature
Every order is sent with tracking and signature on delivery. Optional Parcel Protection, available at checkout, covers loss, theft or damage in transit. You will receive a tracking link by email as soon as the courier collects your parcel. Because a signature is required, please use an address where someone is available on weekdays, such as a workplace. If nobody is home, the courier will leave a card to arrange redelivery or collection from a depot.
If you ask the courier to leave the parcel without a signature (an "authority to leave"), responsibility passes to you once it is delivered and Parcel Protection no longer applies.
Incorrect addresses
Please check your delivery address carefully at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery, and the cost of the second delivery will be charged to you.
Damaged or missing parcels
If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, contact us within 48 hours. If you added Parcel Protection at checkout, we replace or refund straight away without waiting on the courier. Without it, we lodge a claim with the courier on your behalf and resolve it once their investigation is complete, in line with our Return and Refund Policy.
Contact
Email support@hoverboardnz.co.nz or call +64 9 886 7241, Monday to Friday 10am to 4pm.